At Palani, we want you to feel confident and happy with your choice. That is why we have created a simple and transparent policy for returns and exchanges.
To submit a request, please visit the link below:
https://palanibikini.troque.app.br/
Exchanges
You may request an exchange within 7 calendar days of receiving your order.
Items must show no signs of wear, with original tags attached, and in their original packaging. When trying on your pieces, please avoid contact with makeup, lotions, or any products that could stain or damage the swimwear.
Returns
We accept returns subject to inspection once the item arrives back at our studio.
In these cases, all shipping costs are on us.
Important Note:
Our production is handcrafted and made-to-order, meaning each piece is created especially for you, with the utmost care and intention.
For this reason, we kindly ask for your thoughtfulness and attention when choosing your style and size, helping to avoid unnecessary exchanges and material waste. We know how exciting shopping can be, but taking your time to choose makes all the difference for both you and our conscious process.
To assist you, we provide a size chart and detailed information for each style in the product descriptions. If you need any support, we are always ready to guide you via Instagram Direct or WhatsApp at +55 21 92368-0068.
